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Case Studies

Mobile Integration Services

A global business-process company contracts with companies to handle operations, technology and other business services. They needed to update their communication and collaboration technologies to accommodate 74 delivery centers across spread across 20 countries and supporting more than 30 languages. The company has over 60,500 professionals.


Due to the growing size and scope of their services, it was not easy for employees to access the information they needed and to collaborate with each other. In their Intranet-based Proflow System information was fragmented. The solution had to integrate with their existing system, allow for secure Intranet-based access, and be accessible through mobile devices.


AllianceTek developed a communication, collaboration, and content management solution based on SharePoint that extends key features of the Proflow application. It makes it easier to access information securely online, basing access on end-user control rights iOS devices as well as through a web portal. Also, collaboration among the company’s disparate locations is enhanced.


The solution adds new features, such as dashboard management to search, view, manage and edit queued work orders; and making documents and videos accessible from the Microsoft Office SharePoint Server (MOSS) portal. The new web portal also has a master link management system that gives users the ability to access and edit master lists; a report management system for management information and business intelligence reporting; document management through a central repository; and announcement management through automated push-notifications.


Employees can access confidential Intranet-based information securely online through mobile devices and the web portal. The system enhances the speed of operations and reliability. Collaboration is better than ever now that the company is united across the globe.


AllianceTek was the major difference in our project getting completed and our company growing into the automated system it is today. The level of service you receive starts right from the owner himself down through his levels of staff and implementation specialists regardless of their location worldwide. AllianceTek has become our technology and implementation partner and we highly recommend their service to any company small or large who is looking for timely, active and effective implementations. Thank you AllianceTek.

- Mark Johnston (CEO)
Annuities HQ
Toronto, ON Canada

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